Computer and Server Support

We can manage your server, desktop, laptop, and tablet computers within your organization.  Ensuring that each device has received the relevant patches and updates, that antivirus/antimalware is up to date and running, that requires services are running, etc.

Our Computer and Server Support includes the following:

24/7 Monitoring of Essential Equipment

  • Monitoring the performance of your servers & computers, and responding to potential issues before they become system failures.
  • This includes monitoring performance, disk space utilization, available memory, system errors, and much more.
  • In the event of any system failures, you will be notified immediately via email or phone.
  • Our monitoring system has been designed to simultaneously monitor many servers on platforms including most Windows, Apple, and Linux operating systems.
  • For more on our 24/7 Monitoring Services

Patch Management

  • Security patches and hot fixes can be a massive headache; yet  not installing them can be much worse.
  • As needed, we will install critical operating system and software updates to keep your systems secure and running the latest features and latest security patches.
  • We can also install patches and updates to several of the most commonly used third party applications.  (Such as:  Acrobat, Flash, Java, Firefox, Chrome, etc)
  • As new software comes out, we will provide you with proactive recommendations for anything that may better fit your needs.

Network Administration

  • Central administration of policies across your network, from network access to end user management.
  • Setting up new users with appropriate security access and disabling accounts when someone leaves.
  • Removing user access in the event that someone leaves your organization.
  • Ensuring the Security of all systems on your Network.
  • More on our Network Management

Hardware / Software Support

  • Sometimes systems can be fixed remotely; sometimes it requires someone on-site. If you have a hardware or software failure we will troubleshoot the issue and get you back up and running as quickly as possible.
  • If on-site help is needed, we will send a technician to your office to fix the issue.

Vendor Management

  • Our business is technology, yours is not. If you are having issues with a vendor or just don’t have the time, we can help.
  • We will deal directly with your tech partners, including ISPs, Web Developers, Software Producers, and more, so that you can continue to focus on your job.
  • More on our Vendor Management

Network Device Management

  • Manage network devices such as routers, switches, firewalls and VPN.
  • Recommendations as needed for updates and replacements.

Virus, Spyware, and Malware Removal

  • Protect your computers and servers from malicious software looking to infect your systems.
  • Stop Viruses from getting to you through your Outlook and other email providers.
  • 24/7 Monitoring, and consistent updates to catch new viruses as they evolve.
  • More on our Virus Protection and Removal Services